We value our customers and want to ensure a smooth shopping experience. Please read our return and refund policy carefully.
Return Eligibility
Returns are accepted within 7 days of the product being delivered. Any return request made after 7 days of delivery will not be accepted.
To be eligible for a return:
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The product must be unused and in the same condition as received.
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The item must be in its original packaging.
Return Process
If you wish to return a product:
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You must arrange the return shipment by yourself.
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The return shipping cost will be paid by the customer.
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We do not provide reverse pickup or courier services.
Damaged or Broken Products
If you receive a damaged or broken product:
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It is mandatory to provide a clear unboxing video from start to finish.
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Without an unboxing video, no refund or replacement will be processed under any circumstances.
Refund Policy
Once the returned product is received and inspected:
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If approved, the refund will be processed within 5–7 working days.
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Refunds will be credited to the original payment method.
Important Notes
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Products returned in used condition or without proper packaging may be rejected.
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Shipping charges (if any) are non-refundable.
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We reserve the right to refuse returns that do not meet our policy conditions.
Need help?
Contact us at craftybugindia@gmail.com for questions related to refunds and returns.