Welcome to CraftyBug. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or make a purchase from CraftyBug.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you place an order, contact us, subscribe to updates, or create an account, we may collect:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Payment Details (processed securely through third-party payment providers)
- Order History
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Viewed
- Time Spent on the Website
- Referral Source
- Cookies and Tracking Data
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you regarding orders, payments, shipping, and support
- Improve our products, services, and website experience
- Send promotional offers, discounts, or updates (only if you opt in)
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Payment Information
We do not directly store your complete debit card, credit card, UPI, or banking information.
Payments made on our website are processed securely through trusted third-party payment gateways such as Razorpay, Paytm, PhonePe, Stripe, Cashfree, or other payment partners used by CraftyBug.
These providers may collect and process your payment information according to their own privacy policies.
4. Shipping and Delivery Partners
To deliver your orders, we may share necessary information such as your name, phone number, and shipping address with our courier and logistics partners.
This may include shipping providers such as Shiprocket, Delhivery, Blue Dart, India Post, DTDC, or other delivery partners.
We only share the information required to complete delivery.
5. Cookies Policy
Our website may use cookies and similar technologies to:
- Remember your preferences
- Keep products in your cart
- Improve website performance
- Understand visitor behavior
- Deliver relevant advertisements
You can disable cookies in your browser settings, but some features of the website may not function properly.
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following cases:
- With payment and shipping partners to complete your order
- With website hosting, analytics, or marketing service providers
- When required by law, court order, or government authority
- To protect our rights, users, or business from fraud or misuse
7. Third-Party Services
Our website may use third-party services such as:
- Google Analytics
- Meta Pixel / Facebook Pixel
- Google Ads
- WhatsApp Chat Integration
- WordPress Plugins
These services may collect information according to their own privacy policies.
We recommend reviewing their respective policies before using the website.
8. Data Security
We use reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, or disclosure.
However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your stored data
To exercise any of these rights, please contact us using the details below.
10. Retention of Information
We retain your information only as long as necessary to:
- Fulfill your orders
- Provide customer support
- Maintain legal and accounting records
- Comply with applicable laws
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or your personal information, you may contact us at:
CraftyBug
Website: craftybug.in
Email: craftybugindia@gmail.com
WhatsApp: +91 8279864233
14. Jurisdiction
Any disputes arising out of the use of this website shall be subject to the jurisdiction of the courts of Saharanpur, Uttar Pradesh, India only.